Video description in comments. Mum is asked often if I can be pet. When I am working, the answer is always no. Here I am coming into the doctor’s office and being led to our room by a staff member who kindly asks if she can pet me. Mum says no. Remember, no is a complete sentence. Even though Mum explains a little bit, service dog handlers should not feel like they have to defend themselves when they say no. . The staff member was very kind and there’s no judgment whatsoever on her. I am sure th