How to handle customer complaints?

The Citizens Air Complaint Program allows members of the public to claim a reward by sending in videos of buses and trucks that idle illegally. The statutory limit for leaving your engine running is three minutes (but on a block with a school, that drops to 60 seconds). A report can earn you $90 for just a minute of your time. Although the CACP seems like a deceptively straightforward proposition — record a video, submit the video, wait for the DEP to issue a summons, wait to see if the fine get

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