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Contact Centre Network NI Awards – And the Winners are….. Azamara Dedicated Contact Centre Drives up Cruise Bookings Content Guru Wins Innovation Award at Business Excellence Awards Calabrio Community Forum | December 2024 Can Technology put Utilities back on top for Customer Centricity? Cirrus Set to Wow at Call & Contact Centre Expo 2024
70% of Contact Centre Agents Would Recommend Their Job to …
1 天前 · Ed Creasey, Vice President of Solution Engineering at Calabrio, commented, “The perception of contact centre work has evolved significantly,” “Once regarded as a low-skill, high turnover job with limited career prospects, today’s contact centre agents work across highly professional roles with real opportunities for growth and development.
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6 天之前 · Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst …
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6 天之前 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry.
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International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of the vital role played by control room /contact centre teams who manage traumatic and distressing situations daily. Staff in our call control centres and Public Enquiry Offices are right on the frontline. Every day they deal with vulnerable members of the public…
Unveiled: What are Contact Centres Doing Right Now?
2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.
Solving 5 Common Contact Centre Challenges in 2024
2023年12月14日 · Challenge 1: Lack of EngagementIdentifying the Challenge: Disengaged agents impact contact centre performance.This challenge can be identified through key performance indicators (KPIs). such as customer satisfaction scores and agent productivity metrics.. For example, if you notice a decline in customer satisfaction scores and a decrease in the number of resolved cases per agent, it may ...
Contact Centre Trends: The Current State of Play
2022年3月9日 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.
Planning Tools & Techniques to Maximise Contact Centre …
2022年9月21日 · 7 Demand planning tools and techniques to maximise contact centre performance. As organisations continue to grapple with post-COVID uncertainty, Graeme Meikle explains why it pays to ‘be prepared’ and offers his top …
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation”