Hardware & Repairs Support - PlayStation
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
PlayStation®4 Support | PlayStation
Please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair. PS4™ console model and serial numbers can be found on the PS4 console's original packaging and the back of the PS4 console. It's recommended that you have these numbers to hand when contacting PlayStation Support.
How to contact PlayStation Support (US)
Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
Reinstall PS5 console and PS4 console system software
Find out how to ‘factory reset’ your PlayStation® console using Safe Mode options 6 and 7. These steps delete all user data and reinstall the PlayStation firmware.
How to update system software on a PS4 console - PlayStation
How to update the PS4 console system software. Set up automatic updates or manually update your system software by following the steps below. If there is an update file for a later version, it automatically downloads. If a system software update is stuck, restart the download by following the steps below.
PlayStation®5 Support | PlayStation
Please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.
PlayStation Support
Find information about PlayStation products, features and services that are no longer available or are being discontinued. Check important notices.
Returning your PlayStation product
Learn how to package your PlayStation 5, PS4, PS VR or PS Vita console and accessories before sending it for a repair.
How to troubleshoot DUALSHOCK 4 wireless controller issues
If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Turn off and unplug your PlayStation®4 console. Disconnect the DUALSHOCK®4 wireless controller from the official USB cable.
PS4: Upgrade HDD (US) - PlayStation
PS4: Upgrade HDD. This article explains how to upgrade your PlayStation®4 system's Hard Disc Drive (HDD). Before you begin you need: A long Phillips screwdriver. Identify your PS4 model number. Find your PS4 model number. Choose your PS4 model series for instructions. CUH-7000 series (PS4 Pro system) CUH-2015 series.