Hardware & Repairs Support | PlayStation
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
Hardware & Repairs Support - PlayStation
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
How to connect a DualSense wireless controller - PlayStation
Find out how to charge and pair your DualSense™ wireless controller with your PlayStation®5 console, change the controller settings, and update the device software. Pair with PS5 console. Pair with other devices. Charge controller.
PlayStation®5 Support | PlayStation
DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update. To start an update manually:
How to troubleshoot DualSense wireless controller issues
If you’re having issues with your controller, try resetting it. Turn off your PlayStation®5 console. Disconnect the DualSense wireless controller from the official USB cable. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
Controllers Support - PlayStation
Access controller. Manuals and warranty. Find everything you need for help with PlayStation accessories on PlayStation.
How to contact PlayStation Support (US)
Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
Returning your PlayStation product
To pack your Access™ controller for a return, please make sure to send us the controller without any buttons or accessories. Please detach and remove all button caps, tags and stick caps from the controller before sending it in for a repair.
Service Center in Singapore - PlayStation
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s). Address 3 Ang Mo Kio Street 62, Link@AMK #07-01, Singapore
PlayStation®5 Warranties | PlayStation (US)
These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS5 console's storage or the PS5 console with a new or factory recertified product.