Step 1: Check for an internet service outage - Google Fiber Help
Sign in to the Google Fiber app with your email address and password. Check for an alert under Your overview about an internet outage affecting your GFiber service. If you’re still having issues, continue on to verify that your account is in good standing .
Google Fiber Help
Official Google Fiber Help Center where you can find tips and tutorials on using Google Fiber and other answers to frequently asked questions.
Google Fiber service plans and pricing
The plans and routers available may vary by your location. For more details on plans and pricing where you live, visit our website and select your Google Fiber city. For more info on speeds, visit Improve your Wi-fi Speeds and Maximum Speeds on Google Fiber.
Run an internet speed test - Google Fiber Help
The GFiber App speed test is the equivalent of a hardwired speed test (the speed between the GFiber network and your Fiber Jack). Some speed test tips You won't be able to reach the maximum internet speeds of your GFiber plan when you're connected by Wi-Fi (we recommend connecting using a wired connection if you want to reach the highest speeds).
Manage billing in your GFiber account - Google Fiber Help
Fiber billing basics Manage billing in your GFiber account You can easily see past statements, pay your outstanding balance, update your payment methods, and more — all from your GFiber account.
Sign in to the GFiber App - Google Fiber Help
We regularly update the GFiber App with new features to help make it even easier for you to manage your home or business network.
Signing up for Google Fiber
Visit fiber.google.com. Enter your address (and unit number if applicable), then click Check availability to see if service is available for your location. If service is available at your address, you can simply follow the on-screen instructions to start the sign-up process.
Sign in to your GFiber account - Google Fiber Help
In your preferred internet browser, go to fiber.google.com. Then, click Sign In at the top right of the page. In the Choose an account window, click the email address that's associated with your GFiber account. In the Password window, type your email password and click Next. You're now logged into your GFiber account!
Ookla SpeedTest Desktop App - Google Fiber Help
All hardwired speed tests should be conducted using the silver 10G LAN multi-gig ethernet port on the back of the Google Fiber router. You won't be able to reach maximum Internet speeds of your chosen Fiber plan when connected by Wi-Fi.
Learn about and set up your new Wi-Fi 6 Router - Google Fiber Help
The Fiber Jack is what allows GFiber's fiber optic signal to come into your home. It’s a small white box that’s usually installed on a wall in your living room. If it isn't there, you might find it in an out-of-the-way spot like a closet, behind a couch in your living room, or in the garage.