Grant-Hall tells TODAY.com that when expressing your sympathy, it's important to recognize the loss, as well as offer someone the much-needed reassurance that in the weeks and months ahead ...

“It’s actually troubling to see it, and I really am surprised that people are reacting that way considering the tragic loss ...

It's natural to want to help a bereaved family during their time of loss, but whether you should put money in a sympathy card ...