With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

Jet2holidays has been rated the highest out of six travel firms ranked in the latest top 50 listing for customer satisfaction ...

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...

Samsung Electronics Service announced on the 12th that it has selected 18 engineers who received positive evaluations from ...

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

The White House cites the American Customer Satisfaction Index’s Federal Government Study in federal service improvement ...

I n e-commerce and logistics, the importance of the last-mile delivery phase cannot be overstated. It’s the final stretch of ...

Learn how to build a no-code AI agent for calls & WhatsApp to automate customer service, save time, and improve satisfaction.

Abu Dhabi: The Ministry of Finance (MoF)'s call centre has delivered outstanding results in 2024, thanks to the ministry's ...

Is your logistics business struggling to maximize its CRM potential? From real-time tracking to automated workflows, discover ...