With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

No algorithm can duplicate the complexity of the human brain. Therefore, instead of embracing AI as a solution, you must embrace it as a tool. Instead of treating your people as numbers, you must ...

In salary negotiations, you must find a balance between being assertive and diplomatic, simultaneously demonstrating your ...

U.S. Benefits Strategy & Benchmarking Survey named Adena Health a Best-in-Class Employer for its benefits and workplace culture.

Donald Trump is backtracking on his big campaign promise to end the Ukraine war in 24 hours, according to his special envoy ...

Think you can just hand off an external investigation and be done with it? Not so fast. Maria Walker of Oppenheimer ...

Workers and workplace experts discuss what makes middle managers valuable.

Area Technical College staff have been raising concerns about discrimination against employees of color. Here's what to know.

Those of us whose work touches diversity, equity and inclusion (DEI) have experienced whiplash in the past four years. We’ve ...

JP Morgan’s 5-day office mandate is expected to go into effect in March, however, employees remain staunchly opposed to the ...

Senate confirmation hearings scheduled this week for more than a dozen of President-elect Donald J. Trump’s cabinet choices ...

Katherine Fry, founder of Marble Peak Consulting, launches the ETHOS Method, a transformative framework aimed at reversing ...