As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

A Hertz customer claims he was charged $10,000 after driving 25,000 miles on an “unlimited” contract. The rental giant ...

Solar Energy World's 15 years of experience and extended solar warranty make it a dependable choice, especially if you're on ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...

Whether it’s chatbots that can answer sophisticated queries or live agents equipped with specific customer data to substantially cut wait times, artificial intelligence is showing great potential for ...

Federal prosecutors have charged two Michigan men in separate election-threats cases, including a man who allegedly wrote ...

Traackr's 2025 Influencer Marketing Impact Report finds Gen Z and Millennial consumers find video content most engaging, driving creator success on YouTubeTikTok drops two spots from last year, X ...

Streaming, gaming or traveling? You might want a VPN. Out of dozens of VPN services, our expert testing team has spent thousands of hours evaluating these top VPNs for privacy, speed and more. Attila ...

Republican Senate candidate Bernie Moreno defeated three-term Sen. Sherrod Brown (D., Ohio), the Associated Press projected, ...

Election Day is supposed to be a one-day affair, but if polls and recent history are a guide, the results of the Nov. 5 ...

PHOENIX — The Los Angeles Dodgers spent big last offseason before winning big this postseason, taking home a World Series ...

Florida and Iowa led the pack of the top five states with the most book bans. More than 4,500 book bans occurred in Florida ...