In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

Federal prosecutors have charged two Michigan men in separate election-threats cases, including a man who allegedly wrote ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Us Weekly confirmed on Thursday that Payne’s remains were officially transported back to London. Follow along with more top ...

like customer service and customer satisfaction. In reality, it’s much broader. Here’s how we define it: Customer experience (CX) is the sum of all touchpoints and interactions customers have ...

A Hertz customer claims he was charged $10,000 after driving 25,000 miles on an “unlimited” contract. The rental giant ...

Republican Senate candidate Bernie Moreno defeated three-term Sen. Sherrod Brown (D., Ohio), the Associated Press projected, ...

PHOENIX — The Los Angeles Dodgers spent big last offseason before winning big this postseason, taking home a World Series ...

Election Day is supposed to be a one-day affair, but if polls and recent history are a guide, the results of the Nov. 5 ...

Florida and Iowa led the pack of the top five states with the most book bans. More than 4,500 book bans occurred in Florida ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...