As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...

Nebraska voters appeared to have decided Tuesday that workers deserve paid sick leave.

Whether it’s chatbots that can answer sophisticated queries or live agents equipped with specific customer data to substantially cut wait times, artificial intelligence is showing great potential for ...

Federal prosecutors have charged two Michigan men in separate election-threats cases, including a man who allegedly wrote ...

Throughout his legendary seven-decade career, Eastwood has stuck to his guns while forging a singular path in Hollywood on ...

Traackr's 2025 Influencer Marketing Impact Report finds Gen Z and Millennial consumers find video content most engaging, driving creator success on YouTubeTikTok drops two spots from last year, X ...

In our 2024 testing, NordVPN came out on top with an impressively low 11% average internet speed loss. Mullvad, Surfshark, ...

Republican Senate candidate Bernie Moreno defeated three-term Sen. Sherrod Brown (D., Ohio), the Associated Press projected, ...

Election Day is supposed to be a one-day affair, but if polls and recent history are a guide, the results of the Nov. 5 ...

Florida and Iowa led the pack of the top five states with the most book bans. More than 4,500 book bans occurred in Florida ...

PHOENIX — The Los Angeles Dodgers spent big last offseason before winning big this postseason, taking home a World Series ...