This is the sixth year that I’ve compiled a set of customer service and experience-related predictions for the coming year.

Issue-Bug It either shouldn't be doing this or needs an investigation. Needs-Triage It's a new issue that the core contributor team needs to triage at the next triage meeting ...

Their robots combine best-in-class hardware, AI, and software developments to generate reliable and speedy customer ROI. ANYbotics has earned the trust of hundreds of industry-leading companies ...

Tata Communications has unveiled Kaleyra AI, an artificial intelligence suite designed to revolutionise customer engagement and business analytics. The portfolio, set to enter beta testing with ...

Their robots combine best-in-class hardware, AI, and software developments to generate reliable and speedy customer ROI. ANYbotics has earned the trust of hundreds of industry-leading companies ...

The Stockholm subway system is said to be the world's longest art exhibit - 110 kilometers long. Traveling by subway is like traveling through an exciting story that extends from the artistic pioneers ...

See how we rate banking products to write unbiased product reviews. Customer experience can significantly impact your overall banking experience. If you can't find time to visit a branch or call a ...

When User Experience (UX) improves the customer experience, it affects the company’s ROI (Return on Investment) because good UX investments enhance customer satisfaction. Satisfied customers are loyal ...