Taking all of those issues into consideration, a fair-minded approach to complaints and handling them to resolve them quickly and thoroughly is the only way to ensure that you minimize the negative ...

The Local Government & Social Care Ombudsman upheld a mother’s complaint against Herts County Council, after she endured a six month ...

An outside assessment found potential conflicts and acrimony have hampered SPD's internal discrimination investigations, ...

Two complaints against the Metropolitan Police over its handling of allegations against Mohamed Al Fayed are to be ...

“Conversely, complaints lodged with BNM link saw a 37 per cent reduction over the same period. This suggests that ongoing ...