Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

A recent ZK Research / Cube Research study found that 93% of organizations state the network is more critical to business operations than two years ago. In the same period, 80% said the network was ...

"We are excited to welcome two experienced leaders, Marylou Maco and Debra Chrapaty, to our Board," said Sohaib Abbasi, Chairman of Udemy's Board of Directors. "Marylou and Debra have impressive track ...

Avaya aims to create a truly saleable solution ... and productivity functions to both support this, as well as improve how your sales and support teams handle calls, not least in terms of ...

Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires are often undertrained ...

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More The best video conference system is the Poly ...