Customer journey orchestration involves analyzing customer behavior across all channels and touchpoints to strategically ...

AI was recognised as beginning to step into the networking limelight and over the last twelve months it is centre stage.

In the last 18 years, only a handful of Indian tech services firms have gone past the billion-dollar revenue landmark. The ...

Selecting a telecommunications provider is a pivotal decision for any growing business. The modern marketplace demands that ...

Ivanti, the software company that breaks down barriers between IT and security so that Everywhere Work can thrive, announced today that it has named current Ivanti COO Dennis Kozak as Chief Executive ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

Brief Description of Customer Experience Management Software Market: ...

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio Group ...

Udemy , a leading online skills marketplace and learning platform, today announced that Avaya Chief Revenue and Customer Experience Officer, Marylou Maco, and Toast Chief Technology Officer, Debra ...

Avaya aims to create a truly saleable solution ... Because Aircall looks beyond Unified Communications and toward CRM solutions as well to better provide for sales and support teams, it also ...

Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires are often undertrained ...