Avaya confirmed the latest round of layoffs to CRN on Wednesday. “As previously stated, lowering our costs, including through a reduction in our workforce, is necessary to position Avaya as a ...

In short, Calabrio is the only unified WFO platform with call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics. Download The State of the Contact Center: ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise ... but use those analytics to perform complex workforce orchestration, giving contact center ...

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a ...

Avaya closed its acquisition of Nortel's enterprise ... and continued with a long and continuing stretch of management changes. Channel management, in particular, has shifted dramatically, and ...

The CMS is owned and managed by the Academic Office with support on technical and user-interface aspects by Digital Services. The Curriculum Management System (CMS) provides a single source of ...

One of the features of a comprehensive content management system (CMS) versus a basic Web authoring program is its ability to update the entire site when global changes are made, eliminating the ...

Commissions do not affect our editors' opinions or evaluations. Many of the content management software (CMS) systems you know today started out as simple blogging platforms. Now, you’ll find ...

LeadingAge, the American Health Care Association and others last month asked CMS to ease the burden of data submission for providers. Janine Finck-Boyle, vice president for health policy and ...

This acquisition will expand ADP's global offering of workforce management solutions and enable future innovation in the space. "As the needs of today's global workforce continue to shift ...

Revealed at Gitex Global in Dubai, the Avaya Virtual Operations Manager concept ... but use those analytics to perform complex workforce orchestration, giving contact centre managers the tools ...