For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer ...

A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ...

Long Beach-based senior-focused health care nonprofit SCAN Group, whose main business is operating a Medicare Advantage plan, ...

DETROIT (AP) — On the last Sunday before Election Day, Democrat Kamala Harris said God offers a “divine plan strong enough to ...

A well-used city centre car park has come under fire over claims of "age discrimination" following changes that only allow ...

An Aboriginal Northern Territory politician says he believes racism is worsening in Darwin after he was asked to show ...

Jurors have heard opening statements in the trial of the man accused of choking a distressed Black subway rider to death last ...

Video footage handed to Newsquest by Ray Mo shows the moment he confronted Object Limited boss Robin Rudland on behalf of numerous angry customers.

Way Diesel Performance has a MotorTrend TV show, a big online presence, and a growing list of customers who say they were ...

2, 2021, in a park where the teacher routinely walked after school. Prosecutors said the teens were angry at Graber because of a bad grade she had given Miller. The two were charged as adults ...

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now.

An Alabama man who left threatening phone messages for Fulton County District Attorney Fani Willis and the county sheriff ...