Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s customer ...

Azamara Cruises has announced a massive benefits following the opening of its dedicated UK based contact centre earlier this ...

Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 for contact centre ...

Can technology put utilities back on top for customer centricity? Richard Farrell Netcall discusses - contact centre ...

Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and AI-Powered Solutions. contact centres ...

is media publishing company based just outside of the University City of Cambridge and was launched in October 1999 to publish contact-centres; originally in printed format we subsequently went’ ...

Are you currently using Calabrio WFM, or considering implementing it? Join Business Systems’ Calabrio Community Forum Webinars, hosted by our WEM experts. These sessions offer Workforce Management ...