Typically, the caller will be put on hold while the call center operator dials the desired extension ... In addition, your team members are able to give your callers a warmer welcome, perhaps even a ...
The center closed in October following damages from Hurricane Helene. Over the last few months, staff have worked to clear debris and make repairs, and announced in December that they would be ...
A CBC analysis of data on decisions from the Immigration and Refugee Board of Canada’s Refugee Protection Division revealed big differences in the outcomes of refugee claims involving domestic ...