The best next step, then, is to uninstall every Bluetooth driver. If you’re using a dongle, then uninstall the USB controllers as well. To get these things done, click on the Windows key + R ...

Using Bluetooth ... them have a USB peripheral we’re guessing one of the newer variety. It works with Linux computers, and we’re told it should work with Windows too if a HCI driver is present.

Run Power Troubleshooter. Update Bluetooth driver. Disable the Power Saving setting for your Bluetooth keyboard or mouse. Disable USB Selective Suspend feature. Check the Mouse on another PC.

verify that Bluetooth is turned on. If you have a plug-in USB Bluetooth wireless adapter, verify that it is plugged into your computer, before you start the download. Start the download.