BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

Fresno State administrators have denied responsibility for locking out an employee and dispute who was responsible in ...

The Arkansas legislature passed the Public Safety Act of 2019 which mandates the 911 call centers receiving state funds ...

The Employee Fitness Center (EFC) at KSU is your dedicated space for health and wellness. Offering a wide range of fitness classes, state-of-the-art equipment, and personalized coaching services, the ...

Delaware State Police have arrested 22-year-old Kaitlyn Kachnovitz of Lewes, Delaware for child abuse following an ...

There have been 80,368 calls made with possibly malicious intent to the 120 Dasan Seoul Call Center from 2020 to October this ...

Assembly Speaker Vos says he plans to propose requiring state employees to return to the office as part of budget ...

CUSTOMIZE THE ALERTS FOR YOUR NEIGHBORHOOD. A BIG STORY TONIGHT IS THAT POTENTIAL NEW MANDATE FORCING STATE EMPLOYEES TO RETURN TO THE OFFICE. 12 NEWS POLITICAL DIRECTOR MATT SMITH LIVE AT SIXTH ...

Granite School District employees were the targets of a cybersecurity breach. Personally identifiable information including ...

A survey of Amazon workers conducted by an employee group found concerns about the tech giant's climate impacts and ethical ...

The verdict in the Bradley Asbury trial marks a major milestone for the state’s sweeping criminal investigation into more than 1,000 claims of child abuse at the state’s juvenile jail and other youth ...

In Washington state, there is a presumptive right to vote, which means anyone registering to vote need only provide a ...