Lynn Shostack’s original publications can be found here "How to Design a Service." European Journal of Marketing 16(1): 49–63. and here, "Design Services that Deliver." Harvard Business Review(84115): ...

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Post-purchase includes payment processing and coordination with appliance ... Read Lynn Shostack’s original article in the Harvard Business Review. Going from UX to Service Design master class teaches ...

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The post-tenure review committee shall write a summary evaluative report of the faculty member's teaching (or librarianship), scholarly and creative work, clinical activity, and leadership and service ...

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