We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Nissan secures #1 position in J.D. Power 2024 U.S. Sales Satisfaction Index, reflecting significant improvements in customer ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Is anyone ever satisfied with their car insurance? I’m gonna go ahead and say NO. And a woman named Kailyn posted a video on ...

Sun Prairie Utilities has been recognized by the American Public Power Association (APPA) with a Public Power Customer ...

The Kerrville Public Utility Board (KPUB) has been honored with multiple awards from the American Public Power Association (APPA) during its National Customer Connections Conference held in Louisville ...

Plexaderm has improved its product design and formulation, introducing larger tubes for easier handling and introducing a new ...

Car dealer service departments might be improving, but independent shops got higher satisfaction scores, a survey found.

Image by RDNE Stock project from Pexels As the restaurant industry becomes more competitive with each passing day, artificial ...

To help business leaders prevent this from happening, 11 members from Fast Company Executive Board offer their best practices to ensure you maintain quality as you grow.

A recent survey of hiring managers found about a quarter believe Gen Zers lack the ability to effectively interface with ...