We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Maintaining high customer satisfaction levels and trust in the diamond industry requires new ways of doing business. Industry ...

Is anyone ever satisfied with their car insurance? I’m gonna go ahead and say NO. And a woman named Kailyn posted a video on ...

The Kerrville Public Utility Board (KPUB) has been honored with multiple awards from the American Public Power Association (APPA) during its National Customer Connections Conference held in Louisville ...

A recent survey of hiring managers found about a quarter believe Gen Zers lack the ability to effectively interface with ...

To help business leaders prevent this from happening, 11 members from Fast Company Executive Board offer their best practices to ensure you maintain quality as you grow.

In 2025, artificial intelligence (AI) and automation will continue transforming the claims process across industries. These ...

Given these developments, it’s not surprising to learn the number of people paying over MSRP has dropped significantly. J.D.

Aleran's subscription-based platform helps manufacturers, wholesalers, and distributors sell smarter by digitizing the B2B ...

From now until the end of December, dozens of Nivea bestsellers are now half price, including products from its cult classic ...

The real value of IA emerges when it substantially improves operations, enabling organizations to launch better products, ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...