What is a customer service policy? A customer service policy is a document containing a set of guidelines, rules, and standards for the customer service teams. Its goal is to help agents handle day-to ...

The first part of your New Customer Welcome campaign should include an email that has a few goals. This email would go to new customers right after their first order. It’s different than the welcome ...

However, AMPL is also picking up new customers at a rapid clip, with paid customer counts up 40% y/y in its most recent quarter. Management believes its new lands are a higher quality cohort with ...

"GE Aerospace uses Oracle US Government Cloud to deliver CMMC Level 2 readiness on a modernized supply chain," said Shravan Devulapalli, cybersecurity technologist, GE Aerospace. "Our modernization ...

You bet, but temper your expectations. While Verizon’s new customer deals and sign-up offers are a good way to score a more basic phone for free (like the 2020 iPhone SE or one of the Samsung ...

Specifically, they are becoming highly proactive and focusing on a new breed of customer care and engagement. Jeff Batiste, Senior VP of Client Engagement and GM of U.S. Auto Insurance at ...

Stocks Sink as Investors Worry About China’s A.I. Advances A jolt of panic hit technology stocks on Monday, with investors rattled by fears that A.I. advances by Chinese upstarts could threaten ...

New hires, internal promotions, and role changes represent a significant organizational expense both in the procurement and setup/delivery of company resources. Resources include desktop computers ...

By Tracey Tully and Mark Bonamo Devotion runs deep in western New York for an N.F.L. team that has never won a Super Bowl. Will this be the year that loyalty is rewarded? By David Waldstein and ...

Only you can know if you're ready for a checklist for retiring in 2025 ... You are going to leave your full-time job, not for a new phase in a working career, but for a largely unknown future.

More than 40 women claim they were drugged and sexually assaulted by Miami and New York real estate brokers Oren and Tal Alexander, along with their brother Alon. The defense denies the allegations.