Cap table management firm Carta is under fire from some founders who say cancelling their subscriptions is too hard.

This might not have quite been the year the industry was expecting, but there are reasons to believe markets will improve.

Customers are sensitive to bad service during the holiday season, but resolving issues on first contact can help earn ...

SageMaker customers can now easily and securely discover, deploy, and use fully managed generative AI and machine learning ...

The decision to be an early adopter or a fast follower of generative AI will be an important choice that product leaders must ...

This blog explores the challenges of vault sprawl, including its impact on security, cost, and complexity, and offers ...

Managing expenses effectively is critical for any business aiming for growth and sustainability. From small startups to large ...

Loyalty has become increasingly valuable from a conversion, customer lifetime value and marketing efficiency perspective.

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils "The State of the Contact Center in ...

Nigerians have bemoaned lack of understanding and cooperation between the NIMC and banks regarding the synchronisation of ...

Business is all about making money, right? But the real key to success isn’t just making a lot of money – it’s also about ...