From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Wallet, the enabler of digital payments solutions, announces an innovative development with the introduction of Voice AI to ...

These modern call center innovations include VoIP, CRM, IVR, Screen Pop, and many others. A VoIP (Voice over Internet Protocol) system is a call center technology that lets you place calls online ...

Omer Khan is CEO and cofounder of Silicon Valley-based VividTech, a provider of advanced interactive voice response (IVR) technology. He possesses more than 15 years' experience in call center ...

IVR，(Interactive Voice Response)即互动式语音应答，您只须用电话即可进入服务中心，根据操作提示收听手机娱乐产品。 可以根据用户输入的内容播放 ...

Traditional systems typically use IVR (Interactive Voice Response) technology and DTMF (Dual Tone Multi-Frequency) signals. These outdated methods lack innovation and often fail to meet PCI compliance ...