5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

The hierarchy of voice messages in an interactive voice response system (IVR). The phone tree is the verbal counterpart to the graphical user interface. Poorly designed phone trees drive everyone ...