Customer feedback and satisfaction are key indicators of your after-sales quality and value. They tell you how well you are meeting your customers' needs and expectations, and how likely they are ...

Combining their assets and expertise to form Lark Hospitality, industry trailblazers Rob Blood (Founder, Lark Hotels), Peter Twachtman (CEO, Lark Hotels), and Marc Ghobriel (CEO, Life House ...

My professional experience is that I've graded hundreds of employees on customer service ... the manager, came to our hotel door to call me to the office. She could not call me on my room phone ...

The best customer feedback tools are the ones that your users will actually fill out rather than closing after a nanosecond. And that's where Typeform's eye-catching form designs come into play.

Just this week, the hotel sent an email to say there has been an error on their side. They “forgot” to charge me for two of ...

Some travelers are packing minimally to avoid baggage fees, while others are choosing less desirable seats or accommodations.

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Next-Generation Tools to Streamline Bookings and Maximize Customer Satisfaction DENVER, CO / ACCESSWIRE / December 18 ... Switchfly found that users would explore their options on the platform, leave ...

BRUSSELS, Dec 12 (Reuters) - A return to the format of 10 blue links in search results from years ago could reduce user traffic to hotels, Google said on Thursday, as it seeks to balance demands ...