Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Cloud-based help desk tools scale easily, with robust server capacity to meet the increasing demand from your support team.

As many as 56% of IT workers 1 say the help desk ticket volume is up, according to a recent survey by software vendor Ivanti. The reasons include more software deployments, network reliability ...

When it comes to managing IT needs, understanding the difference between IT support and IT helpdesk services is crucial. Both ...

user-friendly solution for managing support tickets, tracking customer requests, and facilitating smooth communication between support agents and customers. With features like real-time notifications, ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out ...

Password resets are more expensive for your organization than you may realize. Learn more from Specops Software on why ...

Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes ...

Paris-based startup Siit SAS launched today with $5 million in funding to grow the adoption of its namesake service desk platform.

The best fixed asset tracking software will have a user-friendly interface, strong tracking and reporting features, and seamless integration with other business systems—which is why Asset Panda ...

Momentive Software, formerly Community Brands and a leading provider of cloud-based software, services and payment solutions for purpose-driven organizations, today announced it has added two industry ...