From my perspective, the hotel manager or director is primarily ... staff regarding their performance and behavior in handling guest complaints. You can use coaching sessions, performance reviews ...

Our complaints can be either minor inconveniences or major grievances. We all find ourselves expressing dissatisfaction from time to time. It is interesting to note that an unhappy customer ...

Activity is occurring along all property levels, but the majority is being reported in upper midscale chains, like Courtyard, Hampton Inn and Holiday Inn-hotels with 100 to 200 guest rooms.

A man in possession of a firearm was shot and airlifted to a hospital following a confrontation with Edgar County deputies.

Safeco’s customer satisfaction is low when compared to other auto insurance companies. Safeco has close to the expected number of complaints to state regulators for a company of its size ...

Understand the potential downsides before you sign onBy Lisa L. GillIn February 2024, Heather Furgang and her husband wanted ...

Australian carriers may soon be required to offer full refunds to passengers experiencing delays that exceed three hours, according to a draft of the Federal Government’s new Aviation Customer Rights ...

How does the city of New Orleans keep people safe in the French Quarter, which draws millions of annual visitors, supports ...

Chubb and NJM are among the best home insurance companies in New Jersey. Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take ...

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