The idea of a long-term test is that over a period of weeks and months, we learn new things about the vehicles we’re running.

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Customer experience (CX) and total customer experience (TX) are on everyone’s radar screen, but seldom make it to the top of ...

For billing, payment or policy questions, customer service is available at ... Its availability is severely limited, though, so it's not a good fit if you don't live in one of the 12 states ...

I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post we’ll explore the connection between great customer service and word-of-mouth marketing.

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the ...

The term “customer experience” gets thrown around a lot, and people often confuse it with more familiar concepts, like customer service and ... website might have a great desktop experience ...

A 20% uptick in revenue and subscription revenue made for a solid quarter for HubSpot yesterday as the firm emphasized its AI ...

From home visits from the COO to having its own in-house technicians, Prism+ is winning hearts and awards.  Read more at ...