The linchpin of any business is the customer. Customers lay the foundation of businesses today. In this consumer-driven age, what sets apart great companies is the service they provide their ...

It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish. Is your company delivering the best customer service possible?

There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post we’ll explore the connection between great customer service and word-of-mouth marketing.

Adrian Swinscoe writes about service and the customer’s experience ... to a situation where those teams are expected to deliver great service outcomes with a falling average level of investment ...

Our internal policies and procedures give them this freedom but still keep them accountable for the quality of the service they offer to our clients. It may seem like the cost of training risks eating ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do.