The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

How can you be certain that all your customer service agents are meeting the necessary standards? And if they’re not, what are you going to do about it? That’s where call center quality assurance ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

A man was found dead in a car at a Raleigh shopping center Tuesday morning. Police said the call came in around 4:30 a.m. According to police, officers responded to 2901 Sherman Oak Place for a ...

If you'd like to speak to someone now, please call ... customer journey and track agent performance. Contact center reporting—sometimes still known as call center reporting—is everything you do to ...

Eagle Parish has been shot dead by unknown gunmen in Odo Eran, Idiroko area of Ogun state. The victim identified as Yomi Adetula, was shot at about 10:30am on Sunday, during a church service and ...

Bikini Beans Coffee has broken its silence in the wake of one of its employees filming Nautica Malone ... She can also be heard asking one of her colleagues to call 911. The video has since gained ...

A 54-year-old prophet of the Celestial Church of Christ, Eagle Parish has been shot dead by unknown gunmen in Odo Eran, Idiroko area of Ogun State. The victim identified as Yomi Adetula, was shot at ...

“Is this the worst big game call ever.?” Portnoy asked on X. “They made it sound like Zane (Gonzalez) smashed it dead center. Didn’t even mention the doink. F minus call.” Is this the ...