Certain industries have further governing legislation, for example, the health insurance industry ... data. Alongside this regulatory overlay, each BPO client has a different set of business ...

Companies face strict scrutiny over their data governance due to the ... insurance and PCI-DSS for payment card industry. Given the sector's nature, BPO companies handle multiple clients across ...

With its customer-centric business model and multi-territory, multi-industry sector ... unnecessary data collection to reduce the burden of securing and managing it. BPO operators should also ...

Certain industries are also governed by specific laws, such as HIPAA for health insurance and PCI-DSS for payment card industry. Given the sector's nature, BPO companies handle multiple clients across ...

Kampala — Uganda's BPO industry stands for significant growth ... "This includes training in data analytics, cybersecurity, software development, and customer relationship management.

Targeted training programs, aligned with industry needs, are essential to bridge this gap. “We need to move beyond general IT skills and focus on specialized training,” emphasized Steven Kwesiga, ...

“The BPO industry, which predominantly focuses on routine-centric tasks and low-skilled roles such as answering phone calls and dealing with inquiries, may be adversely affected by AI,” it said. The ...

Ministry of ICT and National Guidance has launched a Business Process Outsourcing ... required for this industry. We need to train our young people in areas such as data analysis, customer ...