As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

A Hertz customer claims he was charged $10,000 after driving 25,000 miles on an “unlimited” contract. The rental giant ...

Federal prosecutors have charged two Michigan men in separate election-threats cases, including a man who allegedly wrote ...

Us Weekly confirmed on Thursday that Payne’s remains were officially transported back to London. Follow along with more top ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...

Dolly Parton’s theme park ranked high among 700 companies and brands in customer service. (And so did another Smokies-area favorite: Buc-ee's.) ...

PHOENIX — The Los Angeles Dodgers spent big last offseason before winning big this postseason, taking home a World Series ...

Election Day is supposed to be a one-day affair, but if polls and recent history are a guide, the results of the Nov. 5 ...

Republican Senate candidate Bernie Moreno defeated three-term Sen. Sherrod Brown (D., Ohio), the Associated Press projected, ...

Florida and Iowa led the pack of the top five states with the most book bans. More than 4,500 book bans occurred in Florida ...