Rhiannon Picton-James at the Independent believes it's down to Gen Z, revealing her frustrations in a piece titled "Gen Z are ...

Insurance and warranty firm Opteven UK has appointed Neil Mobey and Emmanuel Pallot as its new heads of operations, each with ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...

EMCOR UK has launched its new comprehensive asset management service that draws on its engineering expertise – both its ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

XPO, a leading provider of innovative and sustainable end-to-end logistics solutions across Europe, has opened a new warehouse site in Wakefield, West Yorkshire ...

The pace of technological innovation has significantly raised customer expectations. People today demand seamless, personalized, and efficient service. However, traditional customer service models ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

New research from regulator Ofcom has ranked parcel delivery firms when it comes to customer service, with the best and worst ...

A woman was left baffled when a customer made what she thought was an unreasonable demand of her in the workplace – and the ...

Tesco has banned staff from wearing headphones at work as it seeks to prevent customer complaints over the crucial festive period. The supermarket has updated its uniform policy to include a ...

UPDATE: Oct. 10, 2024, 2:15 p.m. EDT This article has been updated to include details of how to contact Amazon customer service following October Prime Day 2024, plus some of the deals still live ...