Rhiannon Picton-James at the Independent believes it's down to Gen Z, revealing her frustrations in a piece titled "Gen Z are ...

Insurance and warranty firm Opteven UK has appointed Neil Mobey and Emmanuel Pallot as its new heads of operations, each with ...

Two outstanding individuals and one team was honoured with customer service awards at the FN50 dinner, while the latest ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...

EMCOR UK has launched its new comprehensive asset management service that draws on its engineering expertise – both its ...

XPO, a leading provider of innovative and sustainable end-to-end logistics solutions across Europe, has opened a new warehouse site in Wakefield, West Yorkshire ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

Tesco has banned staff from wearing headphones at work as it seeks to prevent customer complaints over the crucial festive period. The supermarket has updated its uniform policy to include a ...

In the wake of the worst customer service EVER, I recently complained to a major player in the world of vacuum cleaners. For ...

The idea of a long-term test is that over a period of weeks and months, we learn new things about the vehicles we’re running.

A new survey from service management firm Totalmobile has claimed that alternative UK providers of fibre broadband networks (altnets) are "facing significant o ...

You might think that building a loyal customer base in the cleaning industry is all about offering the best services or lowest prices, but there's a deeper secret to uncover.