It’s no surprise that the language you use has a huge impact on how the customer perceives quality of service. But it might come as a surprise that the 4 most important phrases in customer ...

We surveyed 200 customer service professionals representing consumer ... with 75% of respondents saying they can forecast conversations with 85% accuracy. In contrast, only 32% said that they ...

It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish. Is your company delivering the best customer service possible?

Some things can be forgiven, but certain things people say to their partner can cross... The post 16 Inexcusable Phrases That ...

The pace of technological innovation has significantly raised customer expectations. People today demand seamless, personalized, and efficient service. However, traditional customer service models ...

But lately, I’ve noticed some awful public service phrases creeping into everyday discourse (sorry, I mean conversation. I’m guilty, too). We must put a stop to this trend before it’s too late.

UPDATE: Oct. 10, 2024, 2:15 p.m. EDT This article has been updated to include details of how to contact Amazon customer service following October Prime Day 2024, plus some of the deals still live ...