It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

DIMO’s Senior Leadership members shared valuable insights into the group’s dedication to upholding world-class service delivery across its diverse operations. Central to this commitment is a ...

Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

Here are some insights I've gained over the years on how we as B2B marketers can get further faster when we deliver strategic ...

Hartzell Propeller is making a number of investments to further elevate its customer service experience. Hartzell’s mission is to deliver unmatched quality, ...

Great customer service isn’t just an option anymore–it’s something customers demand nowadays. A whopping 80% of consumers consider customer ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

From 1 November, all incoming service conversations for businesses using WhatsApp Business will be free. Previously ...

Wetherill Park customer fulfilment centre ... bringing together world-class technology and automation to enhance the shopping experience for Coles Online customers in greater Sydney.

South Africa’s online grocery market is poised for significant growth, with the market value expected to reach R80bn by 2026, ...