Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to ...

NICE today announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

Derek Corcoran, Founder and CEO, Scorebuddy + Philip Gardiner, investment Director, Foresight Investment will enable Scorebuddy to accelerate AI innovation and fuel ambitious growth plans ...

HotelPlanner co-CEO Tim Hentschel explained the evolution of AI booking service HotelPlanner.ai and how it complements the ...

"8x8's CX transformation journey focuses on delivering AI-powered, platform innovations that empower organizations through seamless communication and engagement to unlock the potential of every ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines ...

Tanger president and CEO Stephen Yalof joins TODAY to share how malls are pivoting from just shopping to a full retail ...