You can contact Proton Mail customer support by filling out their support form via Zendesk. Enter details like the topic, your email address, the operating system, and the app version. Describe your ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

The CU Boulder administration has issued a statement that “strongly condemns” some messages recently chalked on campus buildings and sidewalks. According to the Denver Post, they included “Hamas ...

The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...