The country’s labor market remains strong, with customer service and manufacturing among the top sectors driving employment ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

THE year 2024 was a super cycle of elections with 64 countries holding elections, representing half the world’s populations. In many markets, businesses now need to contend with new governments and ...

Aucera has been honored with five Stevie® Awards in the 19th annual Stevie Awards for Sales & Customer Service, reaffirming its reputation as a leader in customer experience, service innovation, and ...

Santander UK has announced plans to discontinue several text message alert services for personal and business banking customers, with the changes taking effect May 12, 2025. The move is part of the ...

The Global Conversational Systems Market, valued at USD 11.14 billion in 2023, is projected to expand at an exceptional CAGR of 27.9% from 2024 to 2032, reaching approximately USD 123.76 billion by ...

Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), ...

An agreement between “Qi” and Customer Experience for Genesys Cloud CX implementation was signed at Qi’s back-office in Dubai ...

It will result in a highly personalised customer experience and also address challenges such as stringent national data ...