“While some may come with a natural sense of professionalism or prior experience, their readiness largely depends on the ...

Simplilearn, a global leader in digital upskilling, has achieved a major financial milestone in FY24, demonstrating substantial progress with a significant EBITDA margin improvement. The company ...

The organization has embarked on an ambitious four-year strategic plan focused on elevating customer experience and ...

On November 28, 2024, the University of Nicosia (UNIC) will hold a masterclass titled "Get In Your Customer’s Mind", as part ...

Just one more reason to trust the professionals you can find every day at Insideoutsideguys.com. For more advice, listen to ...

The European Accessibility Act (EAA) represents a landmark shift toward inclusivity, aiming to harmonize accessibility ...

News of the headcount reduction came as Freshworks turned in decent Q3 numbers that saw revenue up 22% year-on-year to $186.6 million with a GAAP los from operations of $38.9 million slightly up on a ...

Solar Energy World's 15 years of experience and extended solar warranty make it a dependable choice, especially if you're on ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

By planning for early reach-back support, companies can reduce the risks associated with an influx of new customers.

Because a large proportion of Juhudi Kilimo team members work in the field, they require easy mobile access to head office applications.

Understanding customer sentiment is important to businesses, as customer satisfaction, loyalty, and overall view of the brand all depend on it.