These metrics provide vital information to managers, helping them offer high-quality customer service, improve team performance, and streamline call flows. Managers expect analytics to enable ...

To fix the issue, dealers will reprogram the Dash ESU with improved software for free. Recall notification letters are ...

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.

Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team. Segment’s ...

Dealers will update the instrument panel cluster software for free. Recall notification letters are expected to be sent by ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Before researching CRM options, review your current software, tools, and processes. Are your resources primarily focused on ...

Commissions do not affect our editors' opinions or evaluations. Accounting software helps small business owners track their financial accounts, income and expenses, prepare for tax season and keep ...

Automation tools can simplify everything from customer service to payroll. Here are some essential areas of business ...

Mr. Jennings is responsible for providing leadership concerning the growth and operations of the division’s Automotive data, content, OEM software and marketing automation offerings. Prior to the J.D.

If you're happy with your current CRM and related sales tools, choosing HubSpot as your email marketing tool will probably be overkill. If, on the other hand, you're looking for a single solution ...

I attribute this sustained small business success to four key pillars: ...