Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Call centers have long grappled with high turnover rates a challenge that continues to plague the industry as we approach 2025 With attrition rates often soaring between 30-5 call center managers are ...

Storm Reply, an AWS Premier Consulting Partner and member of the Reply network, has successfully implemented Amazon Connect for COVU, a leader in AI-native services for insurance agencies. This ...

CAMPBELL, Calif., November 07, 2024--8x8, Inc. (NASDAQ: EGHT) announces recent innovations and enhancements to the 8x8 cloud platform.

The Kerrville Public Utility Board (KPUB) has been honored with multiple awards from the American Public Power Association (APPA) during its National Customer Connections Conference held in Louisville ...

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

Aleran’s secure subscription-based platform fully integrates with SAP Business Technology Platform (BTP) to help midmarket ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...