A resident, referred to as Mr X, went to the Local Government & Social Care Ombudsman (LGO) after he alleged the council ...

C ustomer complaints are bound to happen when running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining ...

When you lodge a complaint with your insurance company, they're supposed to have a look at it and get back to you within 30 days. The idea is that your insurer will resolve the issue so you don't have ...