Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

In an era where efficiency is synonymous with competitiveness, businesses are increasingly turning to technology to streamline their processes. Central to this technological uptake is the use of ...

Explore what is a POS system and how it can enhance your business operations. Discover how it manages sales, inventory, and ...

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

For small and midsize businesses, efficiency is more than just a goal—it’s a necessity. As companies handle increasing ...

Definitely! We are working on some exciting AI enhancements, firstly we are focusing on removing some of the manual tasks on CRM data entry, the traditional bane of a salesperson's life!

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

AI's impact demands attention. Start with data quality, then build platforms for machine learning and genAI. Agentic AI is ...