Strategic outsourcing can be a bulwark for companies, helping to guard against the full effects of a challenging economy.

Atos cited unexpected higher costs tied to a business process outsourcing (BPO) contract with a large UK financial institution, project “slippages” due to supply chain challenges and customer ...

Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

ANYONE in the Philippines understands how important the growth of business process outsourcing (BPOs) is to the country's economy. But massive growth means massive competition; hundreds of new ...